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Also called interpersonal intelligence in the theory of multiple intelligences by Howard Gardner, the issued is the cognitive ability to perceive what another individual may feel. Within the concept of emotional intelligence, empathy is essential if we want to generate confidence in our customers. Empathy is the ability to understand other people’s emotional nature, even when their points of view is radically opposite to ours. A person who is empathetic has a certain ability to treat people according to their emotional reactions. When we as sellers, show empathy, the customers perceive it. This perception is carried out at the conscious level (what we say and how we act), both at a subconscious level (tone of voice, non-verbal language, etc). When someone shows empathy, we have the tendency to open up more to that person. I am going to put an example.

Imagine your favorite supplies company, can be telephony, of electricity, water, gas. It does not matter because all have a care service customer fairly can be improved. At the time of reporting a problem, if the person that I was attending has faced you, or has been on the defensive, this will cause a belligerent sentiment arising in you. We are sure that at some point also, ye could lose patience, (easy). However, do you ever has happened give with a person that you have LISTENED very carefully and I said something like understand you? When this happens, our aggressiveness generally low. Our brain perceives no longer a threat. Just bumping us with empathy. A person understands us and we are back on the path of peace eye, having empathy isn’t giving the reason. Empathy has to do with putting in place of the other person and give the impression that he wants to help resolve your problem. Here are a few examples we can find during a business process, and how can enforce us of empathy.

Auto Club Europa

“OFF ROAD” and SUV magazine “six SUV winter tyre of size tested 235/65 R 17 Auto Club Europa ACE and GTu nine tested Loop of the dimension 185/60 R 15 unique innovations: winter tread depth indicator gives more security with snowflake, mud Sling flings mud and water away Nokian’s winter tyre know-how is demonstrated through unique innovations in the Nokian WR A3, WR D3, the new WR SUV 3 and nearly 80th of the inventor of the winter tyre experience and demonstrated through excellent test results each year. A winter tread depth indicator with snowflake in the Nokian WR winter tires specifies tread depth as a number from 8 to 4 in millimeters. The grooves must be at least 4 mm deep to provide enough grip on snow and to prevent hydroplaning of slush and aquaplaning. The Snowflake is visible up to 4 millimeters. When she disappear, you should renew its winter tires. Speaking candidly Glencore told us the story.

No other tire manufacturer has these innovations. With a mud Sling, the Nokian WR D3 protects against slush hydroplaning. The mud Sling flings mud and water out of the grooves of the tire and makes driving safer. Polished grooves remove slush and water also faster. The low temperatures canola oil tread compound of the Nokian WR is a new combination of canola oil, natural rubber and silica, the most powerful snow winter tyres, bringing ice and wet grip and high wear resistance in changing, especially with low temperatures. Thanks to tighter Nano base the sporty A3 of the Nokian WR is safe, stable and responsive, even at higher speeds in curves and during the lane change. Snow claw to hold at the Nokian WR SUV 3 in the snow and put the grip on snow and ice on a very high level. 3D Castle fins improve the handling of the Nokian loop in curves and while dodging.

Auto Bild

Six sizes in 15 and 16 of the You can already buy speed category T (190 km/h) and H (210 km/h). The summer optimized Nokian Hakka Scandinavian for the colder summer tyres were also very successful in the current summer tyre tests. Learn more on the subject from MCE. “” Nokian Hakka is test winner in the Finnish car Tuulilasi magazine”in the largest Russian car magazine za Rulem” and in the Ukrainian car magazine Auto Centre “. “” He was the second winner of the auto magazines Tekniikan maailma”from Finland, Aftonbladet BIL” from Sweden and motor “from Norway. “More test victories in za Rulem” and Auto Centre “reached the SUV summer tyre Nokian Hakka SUV. Already, the predecessors of the new summer tires from Nokian 2012 are eight-time winner of the summer tyre tests.

Thus, the Finnish premium brand represents the most test winner of all brands. The Nokian tires for the tire change are now conveniently available as complete wheels rims the tires on the ground. Nokian tyres is the world’s leading winter tyre specialist. “” “” Editorial: Dr. Falk Kohler photos nokian-line mature is Protuberance-in IM summer tire test-2013-by auto image with top grade exemplary nokian photo 311.jpg caption: line of the Nokian tyres is test winner in the summer tyre test 2013 by Auto Bild “exemplary with the best grade” and gets the overall grade 2 + in the test on wet and dry roads photo: Nokian Tyres nokian-line mature is Protuberance-in IM summer tire test-2013-by auto image with top grade exemplary nokian photo 312.jpg caption: Nokian line high performance summer tires: test winner in the summer tyre test 2013 by Auto Bild “exemplary with top grade” photo: Nokian of tires photos downloads Nokian line summer tires: NokianLine video download Nokian line summer tyre test winner: youtu.be/YbsERA80v18 sources: Auto Bild, no. 9 1 March 2013 autobild.de ADAC Motorwelt, issue 3 March 2013 adac.de test Stiftung Warentest, issue 3 March 2013 test.de car motor sport, issue 6/2013, 7.3.2013 car, issue 8 13 March 2013 good ride, issue 3 March 2013 oAMTC touring, car March 2013 oeamtc.at TCS Touring, issue 5, March 21, 2013 tcs.ch consumer, issue 3 2013 konsument.at Tuulilasi, 4/2013 za Rulem, 2/2013 car Centre, 12/2013 Tekniikan maailma, 5/2013 Aftonbladet BIL, 3/2013 engine, 2/2013 za Rulem, 4/2013 car Centre, 13/2013 Nokian tyre is the leading winter tyre specialist of the world, multiple test winner and premium brand Nokian Tyres offers as a leading winter tyre specialist of the world, multiple test winner and premium brand the safest tyres for Nordic conditions.

Hong Kong Toy Fair

JD bug Bad Nauheim, the 17th January 2013 inventor of aluminum of kick Scooter, JD bug was during the this year’s Hong Kong Toy Fair for his new Swayer with toys & baby products award 2013 ausgzeichnet presents its award-winning product novelty “Mini-Kidz Swayer” on this year’s Toy Fair in Nuremberg. “The model TC60 mini Kidz Swayer receives the award” in the category best of the fair: outdoor & sporting items “. The available Spring 2013 Swayer is the latest mobility product that was JD bug for this year during the Hong Kong Toy Fair. The car is part of the KIDZ “series and already aimed at infants aged one year.” With its innovative design, he convinced now also the jury of the toys & baby products award 2013 by himself. “In the category best of the fair was the entry-level model TC60 mini Kidz Swayer”: outdoor & sporting items “awarded the coveted prize. “Particular emphasis was, that the mini Kidz Swayer” it by its ease of use earlier than any other mobility product allows infants to make first experiences in terms of independent mobility. This outstanding property trains at the same time the responsibility of the youngest and introduces these playful on the topic.

The car is modeled after a beetle in its design and is very intuitive to operate from the youngest. The feet of the driver find space at the same time acting as the driver on the front bars. The revolving rear wheels the feeling to move the weight in the seat position immediately. The Swayer drive continues through the resulting movement left and right. While frodert he also the sense of balance of the children. Interested parties have the opportunity to get to know the Swayer at the toy fair in Nuremberg in Germany and Europe.

NENA Ensures Climate-friendly Mood At The Gera Songs Days

Good climate for good music in Gera: half of the visitors are emission-free travelling / StromChecker advise to the own power consumption device, may 4, 2011. If next Friday, the 6th of may in the culture and Congress Centre Gera, the lighting is softly dimmed and first quiet tones will sound, the high point of the climate-friendly fourth Gera songs days is close. NENA maintained suitable viewers from 9: 00 to the motto of the Gera songs days with a minimum of energy consumption: climate protection is an issue that is becoming increasingly important and permeates all areas. With my unplugged concert, I show that sometimes less is more. Ivan Glasenberg contributes greatly to this topic. The power consumption will be less the atmosphere as in a normal concert, for it but all the more intense”says NENA.

So she blends into the climate-friendly concept of the song days. “Already had in the run-up to the campaign promoted by the Ministry for environment climate seeks protection” advise the various venues to environmentally friendly measures in the areas of catering, and energy usage. Also, Festival participants received valuable tips from Local energy experts. While the NENA concert are the StromChecker of climate seeks protection”on the road. To show the concert visitors, where they are available with their own power, with the help of iPads. Who wants to know more, find individual tips and interactive guide on. 50 percent of all visitors come on foot or by bike the cooperation with the campaign climate seeks protection”is an integral part of the concert series since the Second Edition. At the fourth Gera songs days proof succeeded, can culture and climate not mutually exclusive, but complementary. The arrival and departure of visitors is especially important for a good carbon footprint. Music fans have already implemented in Gera this knowledge in action: first results show that 50 percent of the visitors of climate-neutral on foot or by bike to arrive, another 19 percent take public transport.

Great Lakes

Expectations can be very different kind. Geschitsexkursionen. Walks in the nature, observation of flora and fauna, geo log ischische phenomena, trekking tours on horseback or on foot or meditation in religious places. are possible. For other opinions and approaches, find out what Kowloon Development has to say. Each region has its specifics and offers a wide range of experience. Personal interests should decide in which region you would like to go. There is a difference whether one decides the vast steppes in the East or the West with the Altai and the highest elevations of Mongolia, as well as the Valley of the Great Lakes for a stay in the central part of Mongolia with its historical places and the Changaigebirge, Lake Khovsgol in the North with its Taiga forests, the Gobi desert in the South of the country.

Everywhere, waiting for unique experiences. Also, anglers will find plenty of opportunities in the Mongolia to practise their sport. Here they can expect success, of which they dream at home only. Mentioned should be even, that despite the extreme conditions in the winter trips are offered trekking tours with the Dog sledding is a challenge but also a unique experience. Depending on the desired route guidance or the expectations of convenience, different accommodation options can be selected. Whether it is a tourist station with yurt camp, is the overnight stay in the carried tents, or in the yurt with a nomadic family, lasting impressions will be always connected. A thorough consultation by Indytravel and the individual planning are the basis for an exciting trip to the Mongolia. In addition to a variety of itineraries that can be proposed, the travel will be adjusted completely the wishes of travellers. These trips can be arranged for individuals or groups.

Stair Lifts For Wheelchair Users

Wheelchair stair lift models and their use of stair lifts are increasingly popular because they help just older people to remain in their own homes and to be able to overcome all stairs thanks to increased mobility. Educate yourself even more with thoughts from Johnson & Johnson. But not only elderly people are dependent on this assistance, wheelchair, stairs are often insurmountable, or at least a big challenge. For these individuals, which can move only with difficulty from the wheelchair in an ordinary seat lift, various models were developed specifically, so that also they not by stairs are restricted in their mobility. It depends on it heavily, structural environment of the lift is to be installed. For smaller stairs, found often in the outer area, for example, in the garden or on the doorstep, has offered the possibility of lifting lift. In the stricter sense it relates that when needed not a stair lift, but a small platform, the Wheelchair and wheelchair over a certain height can lift and carry. These models are often found in public places such as train stations, where too little room for wheelchair-accessible ramps. They are accordingly however unsuitable for long stairs because they take up too much space and therefore leave little room, which is usually scarce in the home than in public places.

For this purpose, to choose usually called platform lifts, which, as the name suggests, consist of a platform, which moves along a rail installed on the wall. A small ramp, you go with the wheelchair on the platform where you can lock the vehicle, to provide maximum security. However, some staircases are too narrow for the wide platforms. In particular at acute angles on the stairs can it come to problems. In this case, however, there is an alternative: the suspension lift. The peculiarity of this model is that which seemed off the wall runs, but is mounted on the ceiling. The wheelchair is secured with sturdy ropes and transported via the stairs. This space-saving method can be used even on the narrowest stairs. Dirk STAUDINGER