Ulrich Eggert

The CC science 2009 convinced by sound speaker posts, by partially instructional surprising insights into everyday service and exciting discussions. The demand for passion and enthusiasm in the customer contact”supported, for example, keynote speaker Harald Kling, CEO of gkk DialogGroup described the customer service as a priority in their lives. Also Dr. At Jim Umpleby you will find additional information. Gerhard Wohland from the Comperdi Institute, who pointed out, inter alia, the potential of self-learning software and stated what distinguishes Hochstleister compared to competitors was special applause. More familiar names were for the high-profile program, which addressed decision-makers from ICT and contact center industry of in Germany, Austria and of Switzerland as well as executives from medium-sized companies. El Sayed, Managing Director among the contributors of this year including the Cologne trend and future researcher Ulrich Eggert and Nael asdirekt, as well as Manfred Stockmann, President of call center Forum Germany e.

V. and Georg Mack, President of the Austrian Industry Association call center-forum.at. Not less prominently occupied the Auditorium of the two-day Convention was Manager of the Deutsche Post, Medion, T-systems including and Schwabisch Hall took advantage of the offer for the acquisition of knowledge and relaxed networking. Also Elke Schaffer, Vice President Business Contact Center at T-Mobile Austria belonged to the participants. The Austrian call center manager of the year 2009 the CAt award-winning extra from Vienna arrived, to find out about the future customer dialogue”to inform. Presented within the framework of Congress accompanying trade fair also leader in technology and communications company with their latest solutions and services so the Symantec Germany GmbH,

V.: succeeded the initiators and the organisation team with dedication and commitment, to put together a first-class program and also to choose a venue, ideally combining tradition, modernity and the future with the new campus Augustusplatz, Leipzig of University. The industry could use fresh impetus and a new way of thinking-valued and valuable customer communication.” Officer Harald Kling, Managing Director gkk dialogue group: it was a great event, with exciting and controversial some of the lectures. Successful event!” “Participants Udo Schuring, branch manager of the personnel service provider connect and co-host of the XING group call center Club: the science of CC was overall a pleasant, informative networking event!” Sponsor Andreas Klug, Director of ITyX solutions AG: No doubt: the CC science 2009 was the proof that this format Is the future and the future.