Tag: administration and businesses

Playing well its social role, customers will become fidiciary offices of the corporation. Faithful customer relieves more customers and consequentemente the prescription increases. That is, company operating citizen and in the society, invoice more than its competitor who does not make it. For Donnelly, Gibsob and Ivancevich (2000) many companies already opt to assuming its responsibilities readily stop with the customers, answering to the claims supplying complete and accurate information on the commercialized products, implementing absolutely true campaigns of advertising how much to the performance of the product and assumeing an active role in the development of products that customers concerns of and partner answer to the social. Currently it is common that each company executes its social paper making with that the ambient impacts are lesser to each day. With passing of the time, the companies act each time more socially voluntarily. The scene of ' ' obrigaes' ' it was left of side and it gave place what we call ' ' voluntariado' '.

If all the companies obtained to enxergar what in fact support represents, the world it would not be the same. The company is what it says to be. That is, in some place she must be written what it makes, what it represents in the society and what it generates. But for this, research is made with customers, collaborators and suppliers. It is through its pointers that they obtain to measure the index of satisfaction of same in relation it. This already among others comes functioning with index of satisfaction of customers, of deliveries of suppliers, conditions of granted structure the collaborator.

It would not be different with what it says respect to the subject social responsibility. Everything that the company makes, is kept in document form. so that it is measured and analyzed the result of the social actions of the company, enters the pointers to analyze the social responsibility of each organization.

Today they represent the biggest slice of the patrimonial value in companies, as: IBM (89%), Coca-Cola (95%) and American Express (81%). It has other examples of initiatives in management of the knowledge, as: Andersen? s Knowledge Xchange, Ernst & Young? s Center will be Business Knowledge and Monsanto? s Knowledge Management Architeture. Electrolux is a great source of information. (ALVES, 2001, P. 40) Currently the competitive advantage is defined by the organizacional knowledge, Davenport and Prusak (1998) display that with the time the competitors almost always obtain to equal the quality and the price of the current product or service of the leader of the market. But when this occurs in a rich company in knowledge, it will not be affected, therefore already it will be in a new level of quality, creativity or efficiency. The advantage of the knowledge is sustainable because it generates increasing returns, in contrast of the material assets, that diminish to the measure that they are used.

The knowledge of any company is practically infinite, if the people of the company will have the chance to think, to learn and to talk ones with the others. As the economy is globalizada, the ways of transport are each time more agile and the flow of available information is great, the consumer possesss an interminable fan of products and services its disposal. For this reason to the companies they cannot more wait that the practical products and that they had made its success in the past, obtain to keep them viable in the future. For Davenport and Prusak (1998, p.15): Today, the companies need quality, value, good attendance, innovation and speed of arrived at the market so that they can have success, and these factors will be still more critical in the future. In a global economy, the knowledge can be the biggest competitive advantage of the company. … Tone Stewart, in article published in 1994 in the Fortune magazine, alerted the companies if to concentrate little in what they possuam more and in what they knew: its intellectual capital.

The quality still was on the influence of the classic paradigm, whose emphasis was the production and the concern was with the statistical control of the quality. The competitive advantage between the companies was centered in the internal efficiency of its productive process, that is, by vol. of the production. Words as quality, marketing and customer, rare were concerns of the organizations. Still according to Cavalcantes (1997, p.64), in 1956 Feigenbaum it considered the concept ' ' Control of the Total&#039 Quality; ' TQC (abbreviation in English).

For it, to obtain an efficient control of the quality demands that if he starts for the project of the product and alone finishes when this will be at the hands of the customer principle is that quality is a work of all. In accordance with Snows (1999, p.5) the evolution of the Statistical Control of the Process? CEP for the TQC, was one of the most important unfoldings of the function of the quality. The recognition on that the final product quality depends on the quality with that the critical processes that give origin to it, since the election of the suppliers until its expedition are lead all, led to the agreement of that the adjusted control of all these processes could only assure the conformity of the product to its specifications. The following step was to recognize the one necessity ' ' System of Gesto' ' to assure the conformity of the 0 variable of all the processes on which the product depends. In this way, in the decade of 70, had been launched the bases for the implementation of the concepts of Management of the Total Quality? TQM (in English). For Juran, in Cavalcantes (1997, p.71), TQC is a concept that was extended, starting with statistical concepts and arriving today to be understood as an administration model. As Cavalcantes (1997, p.70), was only at the beginning of years 80 that the interest for the quality of the services and the human behavior appeared.

In accordance with Abbad and Zerbini (2005, apud PANCERI 2007), many companies expend high investments in the creation and maintenance of training programs, development and education (TD& E), however these do not take care of the necessities of the companies, in function of inadequate surveys of necessity. So that the results of the programs of TD& is efficient and efficient, it is basic that they are submitted to an evaluation. The evaluation consists of a collection method of data, in order to verify them, in what it refers to the adequacy of the information to the pertinent criteria of the definite target (PANCERI, 2007). In accordance with I castrate (1999, apud PANCERI 2007, P. 27) the research in the evaluation of the programs of TD& is organized in 7 categories: 1.Avaliao of the necessities: line characterized for the diagnosis of necessities in three levels, organizacional, of tasks and staff; 2.Projeto of Training: the main concerns of this line of research are of technological character and related the establishment of instrucionais objectives, choices of education strategies, methods and practical techniques of training, relations concerning relations I cost benefit; 3.Caractersticas of the Clientele: it investigates the relationship between personal characteristics of the clientele and the effectiveness of instrucionais events, in terms of learning, reaction and transference; 4.Mtodos of Training: if it characterizes for the evaluation of effectiveness of the employed methods; 5.Contextos of Training: it investigates the relationship between contextual external factors and the effectiveness of training programs; 6.Treinamento of Specific Clienteles: if they worry in producing and validating technologies of training and managemental development; 7.Validao and Evaluation of Training: it collects systematics of descriptive and valorativas information necessary to become efficient the related decisions the election, adoption, valuation and modification of some instrucionais activities. 3 RELATION BETWEEN CORPORATIVE EDUCATION AND the CONCEPT DE TD& the programs of development and qualification are observed, for the participants, as an ascension possibility the best positions in the future, beyond allowing that the professionals are recycled, generating in consequence of this an improvement in the performance for the execution of its functions.

Much is argued with regard to this question, however it lacks to join these information in an only material. Considering such affirmation, one searchs to answer to the following questioning: Amongst innumerable tributes in the spheres municipal, state and federal, which the incident federal tributes on the legal services of companies optionees for the profit vain? 1.2 OBJECTIVES This study aim at to take care of to the general objective and the specific objectives, to follow discriminated. 1.2.1 General objective To demonstrate which is the incident federal tributes on the legal services given by companies optionees for the profit vain. 1.2.2 Specific objectives) To present the basic concepts concerning the federal tributes as well as its legal treatments in the system Brazilian tributary; b) Elencar the purpose of each tributes in relation to the accomplishment of the prescription, in view of the principles and guarantees printed in the Great Letter; c) To verify aliquot and the forms of calculations of the incident federal tributes on the legal services of companies optionees for the profit vain. 1,3 JUSTIFICATION With the change of the legal system Brazilian, appears problematic of the high tax burden, being a factor not the enterprise economy.

In this context, new ideas appear, which open space for the quarrel of the routes to be followed for the system tributary, implying in the comment of new conceptions concerning its application. Ahead of such picture, the flexibilizao for the justification of tributes is said necessary, that corresponds to the social expectations of the accomplishment of the enterprise success, a time that is common managers to pay its tributes and to be unaware of them, without knowing, many times, which the social function. With effect, the choice of the subject if gave for the interest in future performance in the accounting area tax and enterprise economy. It is longed for, with the considered work, to give to the adequate relevance of the subject, reaching necessary quality and depth for the effective contribution and desmistificao, making possible the reflection concerning the old paradigms.

After that, a loyal customer finishes to arrive. Alone, without other colleagues to assist it, you need to locate yourself and to decide for who it will go to dedicate to greater attention. Which would be its attitudes to take care of all wait that it? In these circumstances the salesman will need to demonstrate to all its charisma ability and. However, the life is made of choices and certainly it will not obtain to please Greeks and troianos. In this in case that, it is necessary to decide which customer has that to wait more! its decision can give a trophy to it or sign its resignation.

1 to compliment all educadamente; 2 Demonstrar interest for all; 3 the person most fragile is the one that it needs bigger attention; 4 remembers first impression to it is the one that is; NEVER DEMONTRE PANIC FOR WORSE THAT IT IS THE SITUATION! Its autoconfiana and credibility will be its greaters allies, therefore it does not lose the control remains calm and Cortez. 1.5.O effect UAL always Has a letter in the sleeve, is not previsible! It always surprises positively its customers. The people want to be special, they give to this and you will gain its credibility and affection. He answers with sincerity) Why I deserve the credibility of the customer? B) I surprise the customers? Yes () not () C) What I make to gain the loyalty of the customer? D) You already lived deeply scene 3? E) You already lived deeply scene 4? In case that the reply he is yes, he counts its experience. 2.O witchcraft turns against the wizard the credibility is not conquered pointing weaknesses of the competitor or pointing imperfections of the fellow worker much less depreciating the workstation.

To speak badly of the competitor is antiethical and clearly leaves its lack of arguments, convincing, on its product. To point imperfections of other fellow workers, to value its attendance, indicates that the salesman is disloyal. He leaves that its customers carry through this judgment. To depreciate the workstation discourages the customers and cause questionings on its intellectual capacity. One remembers: Many people believe dictated popular ' ' You say me with who you walk and I will say who to you s' '. Bibliography: Candeloro, Raul. After-sales. As to improve the relationship and to guarantee the loyalty of its customers. Curitiba: Quantum, 2006. Candeloro, Raul. Preparation and planning. As to prepare and to plan action, and to manage the time to reach objectives in sales. Curitiba: Quantum, 2007. Magazine Sales More. Year 17 – N 198, October of 2010. I love vender. Curitiba: Quantum, 2010.

Sufficiently it is used in the half musical comedy for launching of new bands and musics. It occupies, currently, as the place in ranking of the had access nets more world-wide. Figure 7? Initial page Myspace.com Source: Myspace.com (2010) the Linkedin is a social net directed toward networking, with possibility to insert the professional description with diverse information as: carried through escolaridade, courses professional experience. Although Linkedin has been established in 2003, it tried an explosive growth only from 2006. For example, in accordance with ranking Nielsen Online, since October of 2007, the subscribers had jumped more than of 1,7 million users for more than 4,9 million users, a jump of more than 189 percent, between October of 2006 the October of 2007. (BUTOW, TAYLOR, 2009) Figure 8? Public profile of an user in the LinkedinFonte: Linkedin (2010) For Recuero (2009), the Flickr (to see figure 9) allows that published images are labelled with word-key that are objective of searches and organization. With this the social net has a character of personal expression. Figure 9? Agency Senate in the Flickr Source: image of the site (2010) Was, originally, developed for a Canadian company called Ludicorp, in the year of 2004, and acquired, in 2005, for the Yahoo! group.

To use the system, it is necessary to create a normal or professional account. Against the account professional, it is possible to postar a greater amount of photos. The Flickr allows the user to send videos and to make commentaries in the photos of the users of its net, beyond participating of comunidades.2.4 the use of the social nets for interaction with the customers Due to war of prices and the strong competition, the form most practical for a company to be distinguished is to enter definitively in the social nets. To give this step does not mean, as many store come making, to act with propaganda in the same way that in the traditional medias.

From there the term happens that means ' ' to make cumprir' ' , of the English ' ' you comply' ' , or COMPLIANCE as some know. 2,1 DIFFERENCE BETWEEN INTERNAL AUDITORSHIP AND COMPLIANCE the internal auditorship is an independent activity, of objective evaluation and consultoria, destined to add value and to improve the operations of an organization. The internal auditorship attends the organization in the achievement of its objectives, through a systematic and disciplined boarding, in the evaluation of the effectiveness of the management of risk, the control and the processes of governana. It participates of this affirmation MANZI, Vanessa.? Compliance in Brazil? Consolidation and perspectives. So Paulo; Saint Paul, 2008. P. 61: (…) the internal auditorship effects its works of random and secular form, by means of samplings to certify of the fulfilment of the norms and processes instituted for the high administration (…).

In the scope of the Compliance one executes such activities of routine and permanent form, monitoring them to assure, in corporative and timely way, that the diverse units of the institution are respecting the applicable rules to each business, that is, fulfilling to the norms and internal processes for prevention and control of the involved risks in each activity, also in this direction MANZI, Vanessa.? Compliance in Brazil? Consolidation and Perspectives. So Paulo; Saint Paul, 2008. P. 61: (…) compliance is an arm of the regulating agencies next to the administration as for the prevention of the good image and reputation and to the norms and controls in the search of conformity. Compliance also must be so independent how much the internal auditorship, referring the high administration to inform it to it of events that represent risks for the institution, mainly risk of compliance, that is, regulatory and that it can affect the reputation. It agrees to this affirmation MANZI, Vanessa.? Compliance in Brazil? Consolidation and perspectives.