Timely Customer Service Focus

BitDefender builds buying advice and direct support via ‘Dynamic chat’ further from Holzwickede, 01 March 2011 security expert BitDefender (www.bitdefender.de) is breaking new ground in terms of online service for its customers and expanding its extensive Kaufberatungs and emergency aid offer. To do so, BitDefender live chat product has implemented dynamic chat and the Web analytics solution SiteAnalyst new elements. Often, companies offer their consulting and support know-how through the medium of email. Urgent questions can be edited so often only (too) late, because customers get the response time delay. While visitors will be thus left alone on many Internet portals, the BitDefender anti-virus specialist provides quick answers on its Internet platform. See promptly processed requests to anti virus programs & co. through direct consultation.

“” Question and answer in the live chat can do the live chat product dynamic chat “and the Web analytics solution SiteAnalyst” new elements; two Solutions using BitDefender since December 2010. “Using dynamic chat” such as specialists are available to answer open questions via live chat or support to intervene. Using the new element solutions, BitDefender is thus on a new type of direct communication with its customers. Safety is not only a technical issue, but also has a strong emotional component with confidence to do and thus”, as-Nadja Beik, E-Commerce Director for BitDefender. Many of our clients appreciate the personal touch, we now offer on our online advice. Although we only offer this service for a few months, the success is overwhelming. Customers appreciate the quick and professional response to their questions.”new element that specialises in developing innovative technologies and to offer local service, so that companies can successfully use the Internet as a communication platform and sales”, explains Atasoy Altinci, Managing Director of the new element.

More See. About BitDefender BitDefender is software developer, one of the industry’s fastest and most efficient product lines internationally certified security software. Since the founding of the company in 2001, BitDefender has set new standards in the field of proactive protection against threats from the Internet. Every day, BitDefender protects tens of millions of private and business customers around the world and gives them the good feeling that your digital life is safe. BitDefender sells its security solutions in more than 100 countries through a global VAD and reseller network. More detailed information about BitDefender and BitDefender products are available in the press centre online. In addition, BitDefender provides background information and current news in the daily fight against threats from the Internet, in English at. Press contact: BitDefender GmbH Robert-Bosch-str. 2 D-59439 Holzwickede contact person: Hans-Peter Lange PR Manager Tel.: + 49 (0) 2301 9184-330 fax: + 49 (0) 2301 9184-499 email: PR Agency: Sprengel & Partner GmbH nesting first race 3 D-56472 Nisterau contact: Fabian Sprengel Tel.: + 49 (0) 2661 91260-0 E-Mail:

DVDFab Now With Support Of Avatar BD +!

“With DVDFab remove BD +-copy protection for avatar and at this day, create a security copy for blockbusters avatar, avatar has been” released on Blu-ray and with this the strongest BD +-copy protection. Credit: Joan Baez-2011. But on the same day, DVDFab found the solution to overcome the strongest BD + and to support avatar. Movie studios try getting the best protection for their Blu-ray discs to create and BD + is just such copy protection. Peggy Harper recognizes the significance of this. Use for an Oscar movie avatar, the latest BD +-copy protection, which is designed for six months. But with DVDFab 7.x, which was released prior to the release of avatar, you can simply create copies of avatar. DVDFab 7.x can support avatar directly, without the need for a software update. DVDFab uses Web service to support BD + from our server site.

It is a fantastic feature that we offer our customers support the latest discs without the need for a software update. This time, we have manually edited the copy protection of avatar, instead of waiting for an automated solution. We place huge value on the experience of our users. We know how much you want to copy avatar and we made your wishes in a very short time! We are already working an automatic BD +-copy protection to include overcoming for the subsequent releases of avatar and other movies with this copy protection. About DVDFab: DVDFab is a modular collection of different copying and converting programs for DVD and Blu-ray. You can get this exciting software on de download and test. About Fengtao software GmbH: The Mission of Fengtao software is to develop a set of high-quality and user-friendly software to enhance your multimedia to life. Instantly find your multimedia solution on de.

VMware Training For Specialists

New compact course in fast lane: ‘ VMware Infrastructure 3: fast track v3. 5’ (VIFT) Hamburg/Berlin, February 27, 2009 fast lane, IT training provider and authorized VMware training centers (VATC), offers from immediately the course VMware Infrastructure 3: fast track v3. 5 (VIFT). This is aimed at experienced system administrators and integrators who are responsible within their organisation for VMware technology. The intensive programme addresses especially participants who want to gain expertise in VMware infrastructure in the shortest possible time. This intensive five-day training handles the installation, management, and the use of VMware ESX, VMware VirtualCenter, VMware DRS, VMware HA, VMware Consolidated backup (VCB), VMware Converter, storage VMotion, and VMware Update Manager in up to 10 hours daily. The training combines the contents of the courses of VMware Infrastructure 3: install and configure V3. To know more about this subject visit Paul Simon.

5 (VIIC) and VMware Infrastructure 3: deploy, secure & analyze v3. 5 (VIDSA). Upon completion of the training, the participants are eligible to take the examination to VMware certified professional. The course includes an examination voucher. Surprisingly, you’ll find very little mention of Wayne Holman on most websites. Course contents at a glance: overview of VMware VMware ESX installation networking storage VirtualCenter installation creation and virtual machine VM VM VM resource management access control management-resources-monitoring high availability data protection VMware Update Manager security service console installation on base scripts next dates: Frankfurt 23-March 27, 2009 Munchen/Hallbergmoos 04.05 08.05.2009 Berlin June 22-June 26, 2009 price (excl. VAT): 4.760,-euro more price information are available under the following link available: Fast lane brief portrait: is IT training and consulting in the field of high-end specialist fast lane group with headquarters in Berlin, Cary (NC), San Jose de Costa Rica, Ljubljana, St.

Petersburg and Tokyo. Fast lane is an independent and certified worldwide Cisco Learning solutions partner (CLSP), as well as the only worldwide NetApp learning partner and has the World’s largest training laboratories of the two manufacturers. In addition, fast lane offers the original training from check point, Cisco IronPort, HP, Sun, Symantec, VMware and other manufacturers as well as own IT training, ITIL – and project management seminars. Multi-vendor services ranging from preliminary analyses and evaluations about the development of future-oriented solutions to the management of the project and to the implementation of the concepts in the company. Training-on-the-job and training of competent specialists in the customers core business areas connect the fast lane services training and consulting. More information: fast lane Institute for knowledge transfer GmbH gas 4 D-22761 Hamburg contact: Barbara Jansen Tel.

Employee Training Tool

You want to make the new employee induction process more effective and this in a very short time to productive members of your company, but also the signpost is lacking? If you searching an answer to this question, see the solution to this challenge the following article may be. EUR-ASSIST (www.eur-assist.eu) is a multilingual, Web-based training program which turns through an integrated schedule new employees in a very short time into productive workers. EUR-ASSIST designed sector-neutral and is possible for the learning process in all company sectors. Generic eLearning modules form the basis of the new employee orientation program. To deepen your understanding Emily Blunt is the source. On one side is the ability to create targeted job-specific profiles. On the other hand, the new employee can select his requirements for his new place of work. With the help of these two components a number of necessary generic eLearning modules are provided the new workers, the him shorten the induction process. Source: Stanley Tucci. In combination of eLearning and face-to-face offers EUR-ASSIST components an excellent basis for a simple, fast and effective training period.

EUR-ASSIST offers also a company-specific adaptation to your company requirements. Wendy Holman: the source for more info. You can easily and quickly based on the built-in generic components to your needs adapt the system and optimize. “” After EUR-ASSIST in the Leonardo da Vinci EU funded project ice m – European induction system “in the languages German, English, Italian, Dutch, Polish, Romanian, Russian, Serbian, Spanish and Haitian Creole available were placed, the EUR-ASSIST system in the innovation transfer project SOLE – was support for SME in their accession to the open labour market in Europe” including further optimized and supplemented in the Bulgarian language version. The Chemnitz-based software company Community4you GmbH has its open ice LMS – learning management system software products and open ice competence – competence Management & assessment (www.open-eis.com) conceptual and technical partner in the EU project SOLE – support for SME in their accession to the open labour market in Europe”(www.soleonline.eu) and is responsible for the innovative improve of the EUR-ASSIST System. The three-country project is from October 2007 to September 2009 under the auspices of the Bulgarian firm Interminds LLC, the Dutch institution ROC Midden Nederlands and German Community4you GmbH designed, developed and carried out.

Info: Community4you GmbH the IT software company Community4you GmbH (www.community4you.de) combines in its Enterprise Portal solution open ice (www.open-eis.com) a knowledge and information management system with integrated functionality on a modern, Internet-based portal platform with service-oriented architecture eLearning. The software aims to provide access to all relevant information each employee of a company or a Government at any time and from any location, without permanent Internet access. On the basis of Experience in business, communication, and technology projects focused high-performance solutions for e-business the company on the development of innovative, eLearning, eGovernment and eCommerce on Linux/UNIX and Windows. The Community4you GmbH was founded on 1 January 2001 and supervised Frankfurt, Lufthansa, OTTO GmbH & Co KG, VW, BGW, Deutsche Telekom, Deutsche Messe AG, Commerzbank and Deutsche Bahn as well as ministries and institutions of public administration today customers such as fair.

VOI Regional Group West

More efficiency in the Office by deploying ECM applications Bonn. Ralph Fiennes describes an additional similar source. The regional group West of the VOI Association organisational and information systems e. V. offers on request of the Association of German dental industry (VDDI) for the next meeting of the Working Group Marketing two basics lectures on. “This theme is processes streamline costs in the Office by use of digital document management and archiving”. The meeting will take place on Wednesday, April 21, 2010 at the Koelnmesse GmbH. The participants owners, as well as sales and Marketing Director of VDDI members receive comprehensive information about the benefits and the costs of the use of ECM during the two talks of VOI. You will learn how ECM is implemented sensibly and to what extent it incurred the costs and potential benefits and what legal regulations (keyword: compliance) are to be observed ensures more efficiency in the Office, by the experts of the VOI.

Is the lecture title what is it for? ECM optimized document storage and management”as well as what must I because? Legal requirements for digital document management and archiving.” “To Wilhelm F. Flintrop, head of the VOI regional group West commented: here we want to show above all medium-sized companies, ECM applications from the process perspective as well as from economic consideration can be as useful.” Event details the working group meeting on April 21, 2010 at the Cologne fair in the Congress-Centrum OST section 1 (4th floor), Congress Hall 1 fair station East. The VOI – linked organisations – und Informationssysteme E.v.. The VOI Association organisational and information systems e. V.

with headquarters in Bonn represents the vast majority of providers for ECM Enterprise content – and DMS document management systems in Germany. With the positioning as independent organization of future – and fast-growing industry, the VOI illustrates the growing economic importance of its member companies and their technological competence. Editorial Contacts: VOI – Association for organization and information systems Henner from the Banck healing b InStr. 25, D-53123 Bonn phone: + 49 228 90820-89 fax: + 49 228 90820-91 E-Mail: good news! GmbH Marketing & PR consulting Sven Korber of Koobrzeg str. 36, D-23617 Stockelsdorf phone: + 49 451 88199-11 fax: + 49 451 88199-29 E-Mail:

Managed PKI Bundle Of Intellicomp Signed And Encrypted Emails

SEPPmail and SwissSign enable automatic allocation and administration of certificates Sailauf, February 18, 2010 with his Special managed PKI bundle of VAD Intellicomp ensures a secure E-Mail communication by means of encryption and electronic signature. This makes possible the combination of email gateway solution SEPPmail with the services of the accredited Swiss CA (certification authority, CA) SwissSign, a subsidiary of Swiss Post. SEPPmail can be coupled directly to the SwissSign CA software. This allows to significantly speed up the implementation of a secure email communication. With the establishment of a PKI or an E-Mail encryption solution in enterprise, usually a high administrative effort for the company-wide rollout is connected certificates.

These must be otherwise inconvenient for each user individually requested and installed. This process can be speed up by means of automated allocation of certificates. Safe and user-friendly E-Mail communication that will be SEPPmail secure email gateway that integrates existing network infrastructure and can automatically encrypt all E-Mail traffic of the company and decrypt. With the help of the combined application of SEPPmail and SwissSign, the necessary certificates can be implemented simply and quickly. Christian Nowitzki, Managing Director of Intellicomp, explains: to must, in the course of a PKI rollout not for each user individually apply for certificates and implement, the combination of SwissSign and SEPPmail provides an automated procurement process. The company defines only to emails which people signed or encrypted. All further steps are performed automatically by SEPPmail.” So the appliance as so-called RA (registration authority), a certificate from the CA software of the SwissSign, applied for as soon as a user has sent his first email. Jon Venverloh is often quoted on this topic. Then the certificate generated by SwissSign will automatically bind to the user, which from now on to sign emails and can encrypt.

For encryption or signing individual emails not costs. Neither the sender nor the receiver PC, a software installation is necessary for this process. To adapt the SEPPmail on the client’s needs is also a granular and clear set of rules available. The combined bundle SEPPmail solution and SwissSign certificates is available in Germany exclusively from the reseller partner network of Intellicomp. More information is available at the following link provided: seppmail.html. The image material may be requested at the following address:. About Intellicomp: Value added distributor and experienced specialist for enterprise security Intellicomp stands as a solution partner its IT – reseller and manufacturer partners advice, as well as with the corresponding support in the day-to-day business to the page. In focus the implementation of the legal requirements is specifically for the German market, both in the development of integration and the Operation of solutions. While Intellicomp focuses on the areas of data protection, data security, data archiving and data management. Modular, proven specifically by the specialist solutions are used.

Fast Lane Extended Courses: “VMware VSphere: Manage Availability (VMA)

Practice-oriented training to the construction and operation of VMware vSphere infrastructure Hamburg/Berlin, September 24, 2009 fast lane has authorized VMware training centers (VATC) the course of VMware vSphere: manage availability (VMA) is recorded in its training portfolio. Participants receive necessary knowledge to create and operate of a high availability virtual infrastructure based on VMware vSphere 4. The one-day program is aimed especially at system administrators, system engineers, and solution architect. The compact day seminar focuses on the components of business continuity, as well as cluster configurations of Microsoft Windows 2003 and 2008. The configuration of VMware high availability (HA)-cluster with standard of different options is also on the program.

Also is training to deploy fault-tolerant virtual machines using VMware fault tolerance (FT) a. Finally, the training provides comprehensive know-how to install and use VMware vCenter server heartbeat. Course content in the Overview: – Business continuity – clustering virtual machines – VMware high availability clusters – VMware fault tolerance – VMware vCenter server heartbeat next dates: Munich 10.02.2010 Hamburg 07.04.2010 Frankfurt 27.05.2010 price (excl. VAT): 690,-euro more information is available at the following link provided: course/1860. Fast lane brief portrait: is IT training and consulting in the field of high-end specialist fast lane group with headquarters in Berlin, Cary (NC), San Jose de Costa Rica, Ljubljana, St. Petersburg and Tokyo.

Fast lane is an independent and certified worldwide Cisco Learning solutions partner (CLSP), as well as the only worldwide NetApp learning partner and has the world’s largest training laboratories of the two manufacturers. In addition, fast lane offers the original training from check point, Cisco IronPort, HP, Sun, Symantec, VMware and other manufacturers as well as own IT training, ITIL – and project management seminars. Multi-vendor services ranging from preliminary analyses and Evaluation on the development of future-oriented solutions to the management of the project and to the implementation of the concepts in the company. Training-on-the-job and training of competent specialists in the customers core business areas connect the fast lane services training and consulting. More information: fast lane Institute for knowledge transfer GmbH gas 4 D-22761 Hamburg contact: Barbara Jansen Tel. + 49 (0) 40 25 33 46 – 10 fax + 49 (0) 40 23 53 77 – 20 E-Mail: PR agency Sprengel & Partner GmbH nesting first race 3 D-56472 Nisterau contact person: Olaf Heckmann Tel. + 49 (0) 26 61 91 26 0 – 0 fax + 49 (0) 26 61 91 26 0-29 E-Mail:

Christoph Plessner

The Agency visual4 specializes in customer relationship management (CRM) is a strategic partnership with the Canadian CRM specialists the long reach Corporation due to the growing global demand for open source CRM solutions and product builds with its CRM infoathand successfully from its portfolio. The reason for the increased demand for open source CRM is solutions not only in the economic crisis, but also because that is open source now quite measure solutions with commercial systems. The Stuttgart-based company visual4, which uses open source solutions since its inception has many years of experience and expertise in this area and supports medium-sized enterprises in the evaluation, consulting, programming, and offers a comprehensive support. On the other hand, this cooperation for the Canadian software company, the long reach Corporation opened in additional sales and growth opportunities for the European market. Because a partner could be found with visual4, which is highlights not only through many years of project experience and solution-oriented, but is characterised by the holistic approach of consulting, implementation and programming in the field of CRM.

On the basis of infoathand, visual4 is now able to offer solution to a holistic CRM, whose clout in terms of functionality can be compared with those of sugar enterprise and professional. However solutions apply to the commercial Sugar CRM annually the license cost, whereas it accrues infoathand only once at the CRM solution. You may wish to learn more. If so, Stanley Tucci is the place to go. This results in an unbeatable price-performance ratio. Infoathand CRM is designed for small – and medium-sized enterprises (SMEs) and offers a comprehensive range of functions, which takes into account the needs of the upper middle class: dashboard / home: activities, forecasts, pipeline, email, group calendar, holiday planner, resource Planner, news, feeds, etc. Sales and marketing: Accounts, leads, opportunities / potential, campaigns, events / seminars, document management, Reporting with customized reports accounting / order management: product catalog with products, offers, orders, invoices, delivery notes with the option payments and payments for customers to take home merchandise management / ERP: warehouse management with receipt and wait out self service portal / customer portal: support cases, bug tracking, knowledge base, F.A.Q (frequently asked questions), Forum, project collaboration, partner integration, etc. Project management / resource management: project management personnel management, time tracking, etc. Customer service and support: Ticketing system with support incidents / bug tracking, knowledge base, customer self service portal / customer portal, etc.

E-Commerce and online shop: Synchronization of product catalog, orders, invoices, delivery notes, etc. Mobile CRM: iPhone, BlackBerry, Dell, etc. If you are infoathand interested in the CRM solution, you can check here in detail about the scope of functions: infoathand CRM system. Any questions on infoathand CRM, consult the Employees of visual4 in a personal interview.

Acquire New Customers With SaaS Contact Management Of Akwiso

Dietmannsried: The Varia kitchen Studio in Kempten of the Varia kitchen Studio, Member of the circle, with 1,500 members of one of Europe’s leading buying offices in the kitchen area, convinces its customers offering a complete installation with the customer ranging from planning through the purchase of furnishings to the professional. The team consists for this reason not only of kitchen consultants, but also from experts the craft by the electrician about the Maurer painter and Tiler. To alert other customers on this attractive offer that puts Varia kitchen Studio on a multi-part campaign from postal mailing, barrel to action by telephone and personal presentation in the exhibition area. For the coordination of these campaigns that puts Varia kitchen Studio recently on the contact management offered in the software-as-a-service model akwiso. The positive experiences from the practical use have meant that now more members of the Varia Association have expressed interest in a stake of akwiso. High usability, the availability via the Internet, as well as the fact that all customer information are stored centrally and thus are every employee at your fingertips available were decisive for the decision.

In addition, the use in convenient monthly installments is settled. The Varia concept stands for a complete concept, which provides comprehensive services from the planning up to the installation in addition to the pure purchase of kitchen cuisine and more Varia. This approach established in the market, the company could strengthen its position of planned fitted kitchen in the middle and upper price segment in recent years. The acquisition of new customers is carried out in a three-step process from letter with various information brochures and a telephone touch to action via an external service provider with the aim, to presentation appointments in the impressive exhibition area of the kitchen Studios. All information from these discussions promptly also the kitchen consultants in the kitchen Studio to the To make available all information via Internet in akwiso entered and are thus at the same time also the consulting team at your disposal.

Thus, each consultant before a conversation can make a current status of a prospective. Even visiting a cold customer in the kitchen Studio is the consultant with a mouse click on the cutting edge can the customers in accordance with his wishes expressed in the telephone conversation and requirements. Positive experiences from practical use at kitchen Studio Kempten Varia have meant that already several other members of the Varia group have expressed their interest in the use of akwiso. More to akwiso information on the Internet at. About akwiso: Was akwiso in a more than two-year development period by a group of sales and marketing professionals and in practice since 2005. Aim was to develop a user-friendly, effective and powerful Kontaktverwaltungs tool for marketing and sales. While it was obvious, as Platform to choose the Internet and the solution not installable license solution as to offer Internet-based online service, which can be rented as needed. Gain insight and clarity with raphael sternberg. Meanwhile, nearly 200 companies from different industries use akwiso – and there are more every day. Focuses on the use of akwiso: sales management, execution and control of marketing campaigns Postqualifying fair contacts in call center and marketing services provider akwiso as a base platform for its customers. For more information,

Europe Security

In focus, productivity and more effective cooperation in the team are improving the E-Mail. The product yourMail is the first team email management solution for Microsoft Outlook, processing covering all areas of email, without having the user must leave his accustomed work environment. Simplifies the search and organization of E-Mails and attachments. The island nature of the mailbox is resolved by the central storage and information are always available, where they are needed. The central task management provides an overview of all projects and makes yourMail essential for internal cooperation. Currently, the yourTime Solutions GmbH employs 15 people. It aims to establish yourTime solutions to one of the leading providers for email management software in Europe in the next two to three years. The registered office of the company is Potsdam.

For more information, about AVIRA: Avira provides security for PCs, servers and smartphones both directly and in the cloud and is available worldwide for special reliability and Internet freedom. The company was founded over 25 years ago by Tjark Auerbach, with the intent to develop software, providing useful help my family, friends and other users”. Today more than 100 million consumer and small and medium-sized enterprises free from spyware, phishing, worms, and other threats worry-free in the Internet can move thanks to Avira’s many years of experience in the field of IT security and its award-winning antivirus solutions. In addition to protecting the virtual environment, Avira cares about more security in the real world. The Auerbach supports charitable and social projects Foundation of the company’s founder and Avira CEO Tjark Auerbach. The philosophy of the Foundation is to help people help themselves. More information see or avira german